Welcome to Twozo CRM (“Twozo,” “we,” or “us”). This Privacy Notice (“Policy”) governs your use of our website located at twozo.io (the “Site”) and all related services, including our downloadable software, mobile applications, and other interactions with you via written or oral communication (collectively, the “Service”).
Twozo is dedicated to protecting your privacy and ensuring the security of your personal information. We collect only the necessary data, such as your name, email address, and usage patterns, to provide and enhance our services. Our robust security measures safeguard your information against unauthorized access and misuse.
Twozo does not sell or share your personal data with third parties without your explicit consent, except when required by law. We offer you control over your data, allowing you to access, modify, or delete your information at any time. Our transparent privacy policy reflects our commitment to complying with the latest privacy regulations and maintaining your trust by keeping your data safe and confidential.
For residents of California, please see the designated section of this privacy policy for specific information pertinent to your rights.
This policy is part of the Twozo Terms of Service. Any capitalized terms not defined in this policy have the meanings ascribed to them in the Terms of Service. To learn more about our office locations and affiliates, visit twozo.io.
We collect personal information that you provide to us directly, such as:
Account Creation : To complete the signup process, we require the following details from you when creating a Twozo CRM account: your name, email address, password, company name, and job role. You can also select the industry your business is in for account access.
Involvement and Submissions : We gather data provided by participants in contests, surveys, event registrations, newsletter subscriptions, form downloads, and customer service inquiries.
Internal Features Usage : Twozo CRM gathers email addresses through integrated functionalities including email synchronization, contact synchronization, calendar synchronization, organizational email data, and team email interactions. These features collectively enhance comprehensive contact and team management capabilities within the CRM platform.
Payment Details Handling : If you make purchases, we require your name, contact information, and payment details. We keep the credit cardholder’s name, address, expiration date, and the last four digits of the credit card numbers on file for security purposes. We may safely retain your payment information for use in future purchases with your permission.
Sharing Your Experience : We may use your name and other private information in testimonials about Twozo CRM on our website or in marketing materials if you permit us to do so. Before testimonies are published, you will have the chance to review and approve them. Please email crmnext@thelaunchclub.in to request that your testimonial be updated or removed.
Interactions with the Twozo Team : We may record and analyze interactions with our sales and customer support teams, including email, telephone, and chat conversations. This facilitates better customer interactions and the improvement of our services.
We automatically gather data on your interactions with our services, such as :
Used Features : We monitor the features you use in Twozo CRM to determine which tools will help you work more efficiently. We can better prioritize improvements and optimizations using this data, ensuring that our platform adapts to your changing needs over time.
Time Spent on the Platform : We track the duration of your sessions within Twozo CRM to analyze your engagement levels. This data helps us identify opportunities to streamline processes and enhance user productivity. By understanding your usage patterns, we can tailor our features to better meet your needs and improve overall efficiency.
Pages Visited : We monitor the specific pages or modules you navigate within Twozo CRM to gain insights into your preferences and priorities. This analysis helps us identify the most frequently accessed areas of the platform, allowing us to optimize these sections for a better user experience. Understanding your navigation patterns enables us to tailor our development efforts and enhance the features you value most.
Actions Taken Within the Platform : We record the activities you carry out on Twozo CRM, including adding new entries, editing current information, producing reports, and engaging with the system in any other way. We can better understand your usage patterns thanks to this data, which helps us customize the platform to better suit your needs and enhance its overall functioning.
We gather information about the device you use to log on to Twozo, including:
IP Address : The IP address functions as a digital fingerprint that facilitates the location and network connection identification of your device. We can identify potentially dangerous or suspicious activity by analyzing IP addresses, which enables us to take preventative action to protect your account from unauthorized access. Additionally, IP address tracking enables us to personalize your user experience and tailor our services to suit your geographic location and network environment.
Browser Type : Understanding your web browser type, such as Chrome, Firefox, or Safari, allows us to fine-tune Twozo’s interface and features, ensuring optimal performance and compatibility across various browser environments. This optimization improves your user experience and guarantees seamless navigation and functionality throughout your Twozo engagement.
Operating System : Information about your operating system (Android, iOS, or Windows) allows us to better serve you and enhance performance for your particular device environment. We can ensure that Twozo runs smoothly and effectively on your device by understanding your operating system. This allows us to address compatibility issues and offer tailored support to resolve any problems you may encounter.
Device Identifiers : Device identifiers, such as IMEI for mobile devices or MAC addresses for computers, serve as digital signatures, enabling precise device recognition and aiding in efficient troubleshooting processes. By leveraging device identifiers, we can swiftly address any technical issues or compatibility concerns, guaranteeing a smooth and uninterrupted user experience for all Twozo users, regardless of their device configurations.
At Twozo, we use the information we gather to serve you better, ensuring a seamless and secure user experience.
Service Improvement : Your feedback and usage patterns are invaluable in shaping the evolution of Twozo. By analyzing this data, we gain insights into how you interact with our platform, enabling us to identify areas for enhancement and refinement. Whether it is optimizing existing features or introducing new functionalities, your input drives our efforts to continually elevate the quality and usability of Twozo.
Facilitating Seamless Connectivity : Twozo CRM leverages sophisticated functionalities to optimize contact management, enhance communication efficiency, and streamline organizational coordination. These include:
Communication : We strive to keep you informed and engaged with relevant updates, newsletters, and important notices tailored to your Twozo experience. Whether it is announcing new features, sharing tips for maximizing productivity, or notifying you of upcoming maintenance, our communications are designed to keep you informed and empowered in your use of the platform.
Personalization : We aim to enhance your Twozo experience by providing tailored advice and content. We may customize your Twozo experience to fit your unique requirements and interests by analyzing your usage patterns and preferences, from suggesting relevant features to offering focused insights.
Security : It is crucial to safeguard your information and maintain the integrity of your Twozo experience. We use the data you provide to proactively detect and address possible security threats, protecting your account and personal data from misuse or unauthorized access. We work to uphold the highest levels of security by consistently monitoring for suspicious activity and implementing strong security measures.
To provide you with a reliable and effective Twozo experience, we work with reputable third-party businesses that support us in platform maintenance and operation. Among them are:
Hosting Providers : Twozo’s infrastructure depends heavily on our hosting partners to maintain its scalability, security, and reliability. Even during periods of high utilization, our platform maintains excellent speed and uptime by leveraging their expertise in operating server networks and data centres.
Analytics Services : To gain deeper insights into user behaviour and platform performance, we engage analytics services that help us track and analyze a wide range of metrics, including user interactions, engagement levels, and feature usage. We can identify patterns in this data, understand user preferences, and make data-driven decisions to improve and optimize Twozo’s features.
Payment Processors : We work with reputable payment processors to provide safe and easy payment processing when you conduct transactions on Twozo. These processors guarantee the secure and efficient processing of your transactions by adhering to strict security requirements and encryption standards to safeguard your financial information.
Twozo may be legally obligated to disclose your information in response to court orders or official government requests. This may occur to protect our property, rights, or personal safety, as well as the property, rights, or interests of others, or to comply with a court order, rule of law, or legal necessity.
In addition, we may disclose your information in connection with an investigation into potential fraud, criminal activity, or other wrongdoing if we believe that doing so is necessary or appropriate. We will do everything in our power to protect your right to privacy and will not disclose anything unless it is necessary.
Our top priority at Twozo is protecting your data from unauthorized access, modification, disclosure, or deletion. To that end, we put strong organizational and technical safeguards in place. Your information is always protected thanks to our security processes, which are designed to adhere to legal requirements and industry best practices.
It is important to understand that, despite our best efforts to protect your information, there is no completely safe means of transmitting data over the Internet or storing it electronically. There will always be some risk involved when sending and storing data online, no matter how cautious we are.
We work hard to stay ahead of any issues and safeguard your information by constantly monitoring and updating our security measures to respond to new threats and vulnerabilities. To ensure adherence to industry standards and regulations, we also routinely assess our security procedures and carry out internal audits.
Although complete security cannot be guaranteed, we are dedicated to transparency and accountability in our data security practices. Please do not hesitate to contact us if you have any questions about the safety of your data or if you believe there has been any unauthorized activity. We value your trust above all else and are committed to doing everything in our power to safeguard your information and respect your right to privacy.
We will retain your personal data for a duration that aligns with the original intent of its collection, or as necessary to fulfill our legal obligations, address disputes, and enforce our agreements. When we no longer have a legitimate purpose to process your information, we will erase or anonymize it from our active databases. Furthermore, we will securely archive the information and restrict its further processing on backup disks until deletion is feasible
For Twozo CRM Service :
1. Data from closed accounts is removed within 180 days of closure.
2. Data from closed free trial accounts is removed within 60 days of closure.
3. Server backups are retained for 90 days.
We are committed to upholding your rights regarding your personal information and offer the following options:
Access : You have the right to request access to the personal data we hold about you. This enables you to obtain confirmation of whether we process your data and, if so, to receive a copy of it for your review.
Correction : If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. We take steps to ensure that your information is accurate, complete, and up to date.
Deletion : In some cases, you have the right to request that your data be removed from our systems. This applies when you withdraw your consent, when there is no other legitimate basis for processing, or when the data is no longer required for the purposes for which it was collected.
Opt-Out : You may opt out of receiving promotional messages from us at any time by contacting us directly or using the unsubscribe link in our emails. We respect your decisions and preferences regarding marketing communications.
At Twozo, we use tracking technologies, such as cookies, to optimize platform operation and your experience. Through the use of these technologies, we are able to monitor your activities on Twozo and store data, including settings and preferences, to enhance your user experience.
What Are Cookies? : Cookies are small text files that are downloaded and saved on your device when you visit a website. They help recognize your device and retain visit-related data, including preferences and settings. We may also use other tracking technologies such as web beacons and pixels to gather data about your interactions with our platform.
How to Manage Cookies : You can modify your cookie preferences at any time through your browser settings. You have the option to allow or reject cookies altogether, or set preferences for specific cookie types, such as those used for analytics or advertising.
By using Twozo and agreeing to the use of cookies and tracking technologies, you accept our use of these technologies as outlined in our Cookie Policy. Please contact us if you have any questions or concerns regarding how we use cookies. We are dedicated to protecting your privacy and being transparent about the data we gather and use on Twozo.
Twozo’s privacy policy may change from time to time. We will notify you of any updates by posting the new privacy policy here and updating the “effective date” at the top. It is important to check this page regularly to stay informed about how we protect your information and any changes to your privacy rights.
By continuing to use Twozo after any changes, you agree to the new terms and allow us to collect, use, and share your personal information as described in the updated policy.
If you have any questions or concerns about these changes, please contact us. Your privacy and trust are important to us, and we are committed to being transparent about how we handle your personal data on Twozo.
If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. You can contact us at:
Email : support@twozo.io
Address : CA Branch, Grace Complex, No. 67, 2nd Floor, S Bypass Rd, Near New Bus Stand, Tirunelveli, Tamil Nadu 627005